Maggie Atkinson Consulting Ltd

Change management in a challenging world


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Life's many lessons and how they might be learned

Posted on November 11, 2018 at 12:15 AM

I've had one of those intensely busy autumns that sometimes come one's way.  It has made me ever more mentally and emotionally agile as I move from setting to setting, tuning into each organisation's wave length, constantly adjusting what I think I'm being asked for so it matches what that client, that day, actually wants or needs.  And in every setting, with every group of people I've been working alongside, I have felt myself being challenged to learn. ...... And learn. ...... And learn again.  I have found myself, at regular turns, looking at who I am, what I think I'm doing there, in either a real or a virtual mirror and sometimes under a very bright spotlight.  I have been asked, across a double handful of assignments or challenges, to look at every aspect of myself as a result of what others have had to teach me in this ever-changing bright and breezy season of the year. I am lucky, in this "portfolio" stage of my life and career, to be working in a wide range of settings - as a consultant, as a Chair of the Board, as a volunteer, as a Non-Executive Director, and as a specialist expert or subject adviser in organisations' sensitive, challenging or difficult processes.  I've also experienced, though many who know me see the me who always hits the spot, being one of  the unsuccessful people in competitions various.  I mean that in the widest possible sense: from how fast everybody else runs at my local fit club leaving me straggling, through not being followed up by people earnestly asking to work with me, to not quite hitting the mark in things I thought I wanted, worked hard for but didn't get  -  only to realise I was only in those races for show, or because, old and wily as I am, I don't always say no when that's the very word I ought to use. What have I learned, or been reminded of when I already knew it but had filed it away somewhere at the back of my mind?  That there are others who are so brilliant, so "sorted," such thought or practice leaders or both, that they will always have something to teach me about how better to see things, how better to problem solve, how braver to be in setting out to solve a problem or a puzzle.  That there are very many more brilliant preople, amazing leaders, great contributors, wonderful innovators and carriers of the flame, than I have ever been or could ever be.  Watching them influence people or change situations is an education in itself, and I am in their company to admire what they do, and to learn how.  That I will be a learner all my life - including how to handle that life when something doesn't go my way so that I am not stopped in my tracks by the experience, but take the learning into my life and my work. That one of my strengths is that I am always learning, even when I am also teaching somebody else how to tackle their challenges and achieve their goals.  That life is actually one long lesson that brings rewards, grows me by facing me with what I don't yet know but need to understand and then apply.  In my business, and in whatever I give to others, there is always something new to learn.  Does that all sound ever so slightly "motherhood and apple pie"?  A bit "Pollyanna"?  Sorry if that's so.  Actually, no, I'm not.     

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Ah, to live in interesting times!

I'm sure that, like me, for many contacts and colleagues, working days are running in anything but the usual order, anything but the usual way. For me, business has stopped for the time being, all bar finishing off some vital tasks to conclude a great assignment with a client whose people gave, gave and gave again as I worked to help them problem solve and solution find. I am still adjusting to the fact that, the diary being on hold (not closed!) there is, for the first time in my working life, no rush.  No urgency in getting that domestic business done around my business and the people who seek to use it. I can take my time in the kitchen and the garden, at the piano or in my permitted outside exercise a day.  This is not my style, and it makes me a bit jumpy.  It's a struggle to believe it, let alone let my clock run slower than usual.  For former colleague DCSs and their staff and partners, whilst some of the everyday clutter might have set itself aside, their days are very full, their sleeves rolled up and their heroic efforts focused on ensuring the people they serve are as safe as possible, for as long as possible, with as much dignity and support as can be afforded them. I salute them, as ever.  I do remember what single community crises were like when I did the job.  But then there was simply nothing of the scale, or the likely longevity, of the current massive challenge facing them, and society, right now.   


This period of enforced introspection has got me thinking, mostly in the researcher part of my brain.  What I see on a daily basis is that, beyond the muppets who don't think Covid19 is serious or could affect them and won't modify their conduct beyond getting mad and behaving badly, thousands of people are just doing good. Volunteering, offering simple help like dropping off shopping on a neighbour's doorstep, going a LOT further and putting themselves on the line, offering free online support to parents whose children are not at school so everybody may be feeling the strain.  The observer in me is starting to hatch some ideas that would bear scrutiny when this is all over.  Here are some research questions you might help me think about!


Will the economy recover? Or will we have to grow to being, by necessity, a more socially aware nation that seeks out and supports our strugglers rather than blaming them for their own situations then getting on with our own lives?  What will a national workforce look like when we are through the other side?  Will we stay connected, or are we likelier to go back to being frantic, self-absorbed, as our pre-crisis behaviour tended to make us?  Will the memory of when people pulled together, stayed local, formed bonds via Zoom or Skype or WhatsApp linger?  Will we mark when we realised that "We don't need that meeting" was an actual thing?  When people found both altruism and skills they didn't know they had?  When all this is over, can we harness citizen research as well as that done in academia to explore the phenomena we are witnessing as people turn towards others as well as addressing their own concerns?  Or does it take a serious crisis, another Covid19, to make us step into a shared mental and emotional space and capture what it teaches us rather than staying in our own, meaning we will forget? I'm working on some approaches to research bodies on all this, given this is a truly remarkable, as well as a sad, scary, deeply unsettling and uncertain - an "interesting" - time.


If you would like to co-explore what I ruminated on above, or if like me you are watching fascinated as people stop buying what they don't need and concentrate on what they and others do need? Together?  Please get in touch!  


And in the meantime? Stay safe.  Good luck. And if you are in an organisation that's keeping us all going, thank you.

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