Maggie Atkinson Consulting Ltd

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Rallying to a cause: Minister, listen up!

Posted on October 12, 2017 at 1:20 PM
The National Children and Adults Services Conference in Bournemouth this week has had a distinct flavour of people accepting that they of all people know what they're doing, having answers to many of the questions they face whilst trying to do ever more with ever less. I have sensed, seen and heard sector leaders, across children's and adults services alike, squaring their shoulders, discussing immense and complex problems and finding creative, workable solutions - both with each other, and if it's listening and prepared to act, government. We have heard from those who lead, manage and set direction for those who work in our communities for the betterment of the people living there, day in, day out. These are leaders who knit together apparently separate services doing apparently disparate things, against all odds, to serve their communities. Local government's political and officer leaders of all children's services and adult care have called on each other, in session after session, to say boldly and insistently that they will take no more. To challenge not only the Secretaries of State for Education, Health and Work and Pensions but the Chancellor of the Exchequer and the Prime Minister. To make specific calls on those who hold the keys to power to halt the current dangerous erosion of services and accept they cannot demand high quality if they are not prepared to pay for it. To insist that the austerity, the cuts, the poverty, the physical and mental harm, the rising demand - and rising tides of sadness and despair - in some people's lives are matched by real struggles by services across the piece to step in and stem, let alone to turn, the tide. But what strikes me most as we prepare for our departures tomorrow is that service leaders and local government politicians have made it clear again that if there are answers to the problems, the people who have the solutions are in the conference halls and seminar rooms, refreshment queues and coffee areas of this event. Having spent most of my career working with them and admiring them, I agree wholeheartedly. That they will go on struggling to have the resources to create and sustain those solutions is a continued source of concern, indeed at times this week of quiet, slow-burning but very real anger. That their partner agencies - in parts of the health service, in some schools or groups of schools, in some parts of the police and justice system - are either so hard pressed that they cannot fulfil their responsibilities, or so directed to take charge, flex their muscles and refuse to cooperate unless they are in control, that everybody's contributions are thwarted. So, the conference's other abiding theme has been that there have to be better ways to achieve what we must than constantly banging our collective heads against the walls of either each other's local obduracy, or central government being so disjointed that the people we are here to serve get lost in the midst of turf wars and silo-building. There have, as we have told each other this week, to be better ways. I'm sure people would have discussed them with Ministers if, after a 15 minute rather formulaic presentation each, they had taken open questions from the floor rather than behind closed doors. I'd be delighted to talk to those who have been here this week about support for finding ways to cut through the noise toward solutions. I am associated with organisations and programmes - The Pacific Institute, Engagement in Education and others - which come in alongside organisations to do that cutting through, with ideas and methods and mechanisms that work, that help organisations to turn rather than drowning in the rising tide. Contact me. Lets talk. And as ever: thank you to all concerned for an event that always recharges the professional and personal batteries, every year.

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Ah, to live in interesting times!

I'm sure that, like me, for many contacts and colleagues, working days are running in anything but the usual order, anything but the usual way. For me, business has stopped for the time being, all bar finishing off some vital tasks to conclude a great assignment with a client whose people gave, gave and gave again as I worked to help them problem solve and solution find. I am still adjusting to the fact that, the diary being on hold (not closed!) there is, for the first time in my working life, no rush.  No urgency in getting that domestic business done around my business and the people who seek to use it. I can take my time in the kitchen and the garden, at the piano or in my permitted outside exercise a day.  This is not my style, and it makes me a bit jumpy.  It's a struggle to believe it, let alone let my clock run slower than usual.  For former colleague DCSs and their staff and partners, whilst some of the everyday clutter might have set itself aside, their days are very full, their sleeves rolled up and their heroic efforts focused on ensuring the people they serve are as safe as possible, for as long as possible, with as much dignity and support as can be afforded them. I salute them, as ever.  I do remember what single community crises were like when I did the job.  But then there was simply nothing of the scale, or the likely longevity, of the current massive challenge facing them, and society, right now.   


This period of enforced introspection has got me thinking, mostly in the researcher part of my brain.  What I see on a daily basis is that, beyond the muppets who don't think Covid19 is serious or could affect them and won't modify their conduct beyond getting mad and behaving badly, thousands of people are just doing good. Volunteering, offering simple help like dropping off shopping on a neighbour's doorstep, going a LOT further and putting themselves on the line, offering free online support to parents whose children are not at school so everybody may be feeling the strain.  The observer in me is starting to hatch some ideas that would bear scrutiny when this is all over.  Here are some research questions you might help me think about!


Will the economy recover? Or will we have to grow to being, by necessity, a more socially aware nation that seeks out and supports our strugglers rather than blaming them for their own situations then getting on with our own lives?  What will a national workforce look like when we are through the other side?  Will we stay connected, or are we likelier to go back to being frantic, self-absorbed, as our pre-crisis behaviour tended to make us?  Will the memory of when people pulled together, stayed local, formed bonds via Zoom or Skype or WhatsApp linger?  Will we mark when we realised that "We don't need that meeting" was an actual thing?  When people found both altruism and skills they didn't know they had?  When all this is over, can we harness citizen research as well as that done in academia to explore the phenomena we are witnessing as people turn towards others as well as addressing their own concerns?  Or does it take a serious crisis, another Covid19, to make us step into a shared mental and emotional space and capture what it teaches us rather than staying in our own, meaning we will forget? I'm working on some approaches to research bodies on all this, given this is a truly remarkable, as well as a sad, scary, deeply unsettling and uncertain - an "interesting" - time.


If you would like to co-explore what I ruminated on above, or if like me you are watching fascinated as people stop buying what they don't need and concentrate on what they and others do need? Together?  Please get in touch!  


And in the meantime? Stay safe.  Good luck. And if you are in an organisation that's keeping us all going, thank you.

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